Case study

Weight Loss System

Sian Aesthetics

Custom Weight Loss System Case Study

Context

North London based medical aesthetics clinic offering medical weight loss service. As demand grew for GLP-1 medications such as Mounjaro and Wegovy, the business needed a way to keep track of orders and patient progress, without increasing administrative burden to allow Sian to spend more time with patients.

The Constraint

Existing booking platforms were designed for appointment scheduling, not for regulated, multi-stage medical services.

They offered no practical way to:

As a result, critical onboarding and follow-up tasks were being handled manually by the clinic owner or assistant, consuming time better spent on clinical work.

The Decision

Rather than force a complex medical workflow into a generic booking system, a tailored platform was required, one designed around how a clinician actually delivers a weight loss programme, not how appointment software expects businesses to operate.The goal was to support the entire patient journey end-to-end, while automating administration and maintaining appropriate levels of security and control.

The System

We designed and built a dedicated weight loss portal and supporting landing experience, aligned to clinical workflows and patient behaviour. The fun part is the admin backend where Sian and her team can access and manage patient orders, view progress and provide useful information to patients to support their weight loss journey.

The system included:

Outcome

Administrative workload associated with the weight loss service was significantly reduced, with key processes automated and centralised.

Patients now:

Enter the service through a clear, guided journeyReceive consistent, up-to-date informationAre more likely to engage with logging and follow-up due to ease of use

Clinically, this allows consultations to focus on care rather than process, while operationally the service runs smoothly alongside a busy aesthetics practice.

What This Enabled

By separating clinical expertise from administrative overhead, Sian Aesthetics was able to introduce and scale a regulated medical service without compromising time, quality or most importantly: patient experience.

The system supports long-term service delivery, patient retention and future expansion

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