When bookings stop coming through, calendars break, or clients can't schedule, every minute costs money. Dispatch a dedicated engineer right now to troubleshoot, repair, and restore your booking system immediately.
We'll call you back within 20 minutes.
If you have a booking system that needs fixing right now, you can pay a fixed fee of $500 or you can request a consultation for non-urgent booking projects.
Fixed price immediate booking-system help - get connected to a senior engineer directly, right now.
From the time we respond to your ticket, an engineer will continuously work on fixing the issue for 3 hours, available for instant response. In 90% of cases, this is more than enough to get your booking system back up and running. After 3 hours, we'll update you via messages / emails hourly and finish the fix within 24 hours.
For standard project quotes, future planning, and non-urgent booking setups.
From the moment you submit a ticket, you stay in touch with a senior engineer until the issue is fixed.
Fill out the form, make payment, and one of our engineers is alerted immediately. You will be contacted within 20 minutes.
We may ask questions by phone or via the channel you selected. We then get access to your booking platform, calendar, and any system backends we need, run tests, and review error reports to see what happened.
Once we have found what went wrong, we will tell you what happened and what we need to do to fix it. This is also when we can give you a rough time estimate. In 90% of cases, we complete the fix within 3 hours. If extra time is needed, we will let you know.
We repair the booking system, get it back up and running, run tests, then demonstrate to you that it works and is live again.
We check whether any fail-proofing or future-proofing can be applied so the same issue is less likely to happen again.
We walk you through what happened and give you a clear overview of the fix.
Throughout the process we keep you updated, and you have access to us for an instant response until the issue is fixed. Once you submit a ticket, you are in touch with a senior engineer you can call. We are happy to stay on a call while we fix the problem so you can see what we do and ask questions at any time.
Everything you need to know about our emergency dispatch service.
Within 20 minutes of submitting your emergency ticket, a senior Novalink engineer will reach out directly via your chosen channel (WhatsApp, Google Meet / Zoom, or Phone) to begin troubleshooting.
If we cannot fix, rebuild, or isolate the cause of your technical issue due to engineering factors within our control, you receive an immediate, 100% refund. (Note: External third-party server outages or unexposed vendor APIs are handled via alternative workarounds).
Over 90% of emergency issues are completely fixed within the first 3 hours. If it takes longer, we will let you know, update you hourly via messages or email, and finish the fix within 24 hours.
To maximize speed, have account access ready for your booking platform admin, calendar (Google or Outlook), payment processor, and website embed. Speedy access ensures your 3-hour resolution sprint moves as fast as possible.
